Store Policies

Image - Golden Pasage

PERSONAL INFORMATION WE COLLECT:

When you wish to make a purchase please use the "contact" page to send us an email. The information we collect from you via email includes: your name, shipping address, email address, phone number and phone payment information.

CHANGES TO STORE POLICES:

We may update this policy from time to time.

RETURNS:

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return your item must be in good condition and in its original packaging. You will also need the receipt or proof of purchase.

To start a return please email us at jan@janneilart.com outlining the reason for the return. If your return is accepted we will send you instructions on where to send your package. Contact us for any return questions.

DAMAGES AND ISSUES:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

REFUNDS:

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded by your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

MODIFICATIONS TO THE SERVICE AND PRICES:

Prices for our products are subject to change without notice. We reserve the right at any time to modify the Service

(or any part or content thereof).

We have made every effort to display as accurately as possible the colours and images of of products that appear. We cannot guarantee that your computer monitor or device's will display colours accurately.

Site Designed by Wildflower House Creative Design